FAQs

Here are some frequently asked questions, the answers to which you might find useful. If you still have unanswered questions then don’t hesitate to contact us!

 

What’s your shipping and returns policy?

That’s an easy one! Please visit our Shipping & Returns page for details 🙂

 

How do I design my own badge?

Details can be found on our Design Your Own page. Please contact us to discuss your requirements and we will create a design based on what you want. A final design proof will be emailed to you to approve, and once your approval has been confirmed and payment is received, we will spring majestically into action and manufacture the required quantity!

 

Why buy from you? What makes your badges special?

Each of our badges is produced in the UK, using high quality components and sourced from UK-based suppliers. They’re more resistant to fading and rust than cheaply made button badges, with each one being carefully manufactured to order. Each badge is the individually inspected, one at a time, to ensure that they’re free of dust, dents, marks and other blemishes. We even make them to have the pin facing the same way, for your ease of use, because we’re nice like that 😀

 

How long have you been in business? Are you guys legit?

Big Cheese Badges Ltd was incorporated with Companies House way back hundreds of years ago in 2005, having survived a global banking crisis, a global pandemic and a cost-of-living crisis! Our business has stood the test of time, having been manufacturing quality badges for nearly 20 years now.

 

How can I track the progress of my order?

Depending on the level of tracking you request when ordering, we can contact you with tracking details if you pay for the appropriate level of service from Royal Mail. Please see our Shipping & Returns page for more details.

 

I live outside the UK. Will there be any customs or import charges for my order?

Additional customs and tax fees can occur on international orders. Such fees are set by your local customs authorities and are completely out of our control. Customs policies vary widely for every country, so please check with your local customs authorities directly to see if they apply any such fees to your purchases.